Return and Refund Policy for Tech Murah

  1. Good sold are not refundable or returnable without any appropriate reason.
  2. The customer shall examine the goods immediately upon collection / delivery for any deficiencies or damages. Claims (If any) must be lodged to our Customer Service immediately at 03 7885 0805 from 9am till 6pm, Monday – Friday or email us at info@apr-es.com within 5 days from the date of collection / delivery, otherwise we have the right and discretion to refuse customer’s claim.
  3. Exchange of product(s) might be arranged for the following reasons:
    • If the product(s) damages upon collection / delivery.
    • If the product(s) ordered is different from the item delivered.
    • If the product(s) is specifically mention colour preferences. (Additional)
  4. The company will inspects the returned product(s) upon returned by the customer. If one or more of the conditions in paragraph 3 above is fulfilled, the customer is entitled for an exchange of the product with similar value, provided the product is available in our stock. If the stock for particular product(s) is not available The Company has the right to put on hold until we manage to get the replacement or stock in.
  5. The returned product(s) must be presented with the receipt, same serial number must be tally and it must be in the good condition.
  6. The packaging should also be in original condition in original shipping box as received.
  7. If the product(s) has been used or damaged by the customer, there will not be any refund.
  8. We reserves the right of final decision in case of any dispute based on the terms and conditions have been written for both parties.
  9. The Company will bear the cost of logistic / courier for claiming purpose by the customer within the period mentioned ONLY. If more than the time duration has been mentioned it would fall under warranty and the customer has to bear the cost.
  10. The Company has the right to select / decide on the arrangement logistic / collection of the return product(s).
  11. The Customer MUST send via email or Wasap, picture(s) of well-packed product(s) to us before sending back / return or collected by the logistic / collection / courier company.
  12. The Company has the right to reject any claim if we found the return packaging is not properly done by the customer.
  13. The Company has the right to reject claim of the damages product(s) from the customer if the delayed of the returning comes from the customer itself within the period of time duration has been mentioned.

Dated: 16/12/2020